Privacy Policy
Your information.
Handled with care.
At elzovia™, your privacy matters. This policy explains how personal information may be collected, used, stored, shared, and protected when you visit our website or make a purchase.
This policy applies to activities through elzovia.com, including browsing, checkout, order fulfillment, and customer support.
Who We Are
elzovia™ is operated by Nanjing Lingyun Network Technology Co., Ltd., whose legal representative is Zhang Yue.
We operate the online store at elzovia.com.
For privacy inquiries, contact service@elzovia.com.
Information We May Collect
Contact Details
Name, email address, telephone number, billing address, and delivery address.
Order Information
Products purchased, order records, fulfillment details, transaction references, and support history.
Technical Information
IP addresses, device and browser information, website interactions, and related technical usage data.
Customer Communications
Messages, feedback, photographs, and other information submitted when requesting assistance.
Payment-card information may be collected directly by the relevant payment service provider. Information accessible to our store depends on the payment integration used.
How Information Is Used
We may process personal information to:
- Complete and manage customer orders.
- Authorize and record payment transactions.
- Arrange shipping, tracking, and delivery.
- Respond to inquiries and provide after-sales assistance.
- Process eligible returns and refunds.
- Maintain and improve website functionality.
- Detect suspicious activity and prevent fraud.
- Comply with applicable legal obligations.
- Send marketing communications where legally permitted.
When Data May Be Shared
We may disclose relevant personal information to service providers when reasonably necessary to operate our store and provide services.
Ecommerce Providers
Support website hosting, shopping cart functions, order management, and checkout operations.
Payment Providers
Process payments, verify transactions, manage refunds, and help detect fraud.
Shipping Partners
Use delivery details needed to fulfill, transport, and track packages.
Professional & Legal Services
May receive relevant information where required for lawful business administration, dispute resolution, or legal compliance.
Cookies & Similar Technologies
Our website may use cookies and related technologies to enable essential shopping functions, remember preferences, improve website performance, and support analytics or advertising where configured.
Where applicable law requires consent, optional technologies should be controlled through the consent choices made available to visitors.
Browser settings may also allow you to manage or disable certain cookies.
Communication Preferences
If you subscribe to marketing communications, you may unsubscribe using the instructions included in those messages or by contacting customer support.
Essential order communications may continue where necessary for a purchase or customer-service request.
Privacy Choices & Requests
Depending on applicable law and where you live, you may have rights to access, correct, delete, or obtain copies of personal information.
Additional rights may apply concerning marketing, targeted advertising, certain disclosures, consent withdrawal, or restrictions on processing.
To submit a privacy request, email service@elzovia.com.
We may need to verify your identity before completing certain requests, and legal exceptions may apply.
Security & Retention
We use reasonable organizational and technical measures appropriate to the information being processed to help protect personal information.
However, no online system can be guaranteed completely secure.
Information is retained as long as reasonably necessary for order fulfillment, customer service, financial recordkeeping, legal compliance, fraud prevention, and other legitimate purposes.
Cross-Border Data Handling
Our company and service providers may operate in different countries or regions.
Personal information may therefore be transferred to or processed in locations outside your residence, subject to applicable legal requirements and protections.
Additional Privacy Considerations
Our online store is not designed to knowingly collect personal information directly from children in violation of applicable law.
Parents or guardians should supervise purchases by minors where appropriate.
External websites and third-party services may have independent privacy policies. Please review those policies when leaving our website.
Updates to This Policy
We may revise this Privacy Policy when legal requirements, store functions, service providers, or data practices change.
The latest published version will be available on this page.
Contact our team by email using your privacy request details. Please do not include passwords or complete payment-card information.
Company Information
Brand: elzovia™
Operating Company: Nanjing Lingyun Network Technology Co., Ltd.
Legal Representative: Zhang Yue
Registered Address: Room 107, No. 1-9 Wending Road, Xianlin Subdistrict, Qixia District, Nanjing, Jiangsu, China
Website: elzovia.com
Email: service@elzovia.com
Telephone: 13097870617
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Clear information. Greater peace of mind.